Keep customers coming back

Higher retention

Increased LTV

Better automation

You’ve done the hard part. Getting someone to buy takes effort. But most brands stop there and leave revenue on the table.

If you’re not engaging customers after the sale, you’re missing your biggest growth opportunity.

You might already be sending emails or running loyalty campaigns. But if results are flat, more messages won’t solve it. Without a clear strategy, you’re just adding noise.

At Chowder, we build lifecycle strategies that keep customers active, loyal and ready to buy again. Through email, SMS and loyalty flows, we help you stay relevant and valuable at every stage of the customer journey.

This isn’t just automation for the sake of it. It’s relationship-building that drives real business results.

👉 Let’s optimise your retention

Get growing
Chowder Media Showreel

Trusted by leading brands.

  • Chowder Media Clients include Enterprise Singapore
  • Chowder Media for Moo Moo Singapore
  • Chowder Media Clients include WeChat
  • Chowder Media Clients include Eat Just
  • Chowder Media for Mercy For Animals
  • Chowder Media Clients include Steinway & Sons

Watch our work.

A bottle of Sodium Laureth Sulphate Flatlay for Musim Mas

Musim Mas’s product challenge

Man holding a fork

GOOD Meat’s awareness challenge

Green Monday Ambassador Karena Lam

Green Monday’s CEO challenge

Request a proposal

What your strategy unlocks

Better engagement, higher repeat sales and stronger brand loyalty

Email Journeys

From welcome sequences to post-purchase flows, we map and optimise every key touchpoint to drive action.

SMS & WhatsApp

Timely and personal. We use direct messaging to boost engagement and bring customers back.

Customer Segmentation

Reach the right people with the right message. We segment based on behaviour, purchase history and lifecycle stage.

Loyalty Engagement

Reward your best customers and keep them coming back. We connect strategy with loyalty tools that drive repeat spend.

Performance Reporting

We track open rates, click rates, sales and churn. Then we use that data to improve every campaign.

Ongoing Optimisation

Customer habits change. We test, refine and adjust your lifecycle strategy to keep results strong.

get your retention plan

Testimonials

  • Chowder Media is very professional and easy to work with. They understand the requirements for the job perfectly right away. I would have no hesitation working with Chowder Media again should similar opportunities arise or recommend them to any of my contacts.”
    Jackie C.
    Marketing, Green Monday Group
  • Thank you Chowder Media, everything from planning to video production was great from start to finish.
    Illie Z.
    Manager, London Business School

Frequently Asked Questions

Most lifecycle setups take 4 to 6 weeks, depending on the number of journeys and platforms involved.

Not necessarily. We offer setup sprints if you need to move fast. That said, our best results come from ongoing retainers where we can test, learn and optimise over time.

Most clients see higher open rates, more repeat orders and better customer retention within the first few months.

Access to your email or SMS platform, past campaign data, and any existing flows. We’ll guide you through the rest.

Yes. We work with tools like Klaviyo, Mailchimp, HubSpot and more. If you’re not sure, we’ll help you choose the right one.

Sending emails is easy. Sending the right emails at the right time is what drives growth. We help you build a strategy that turns messages into revenue.

Still got questions? Let’s talk